Thank you for shopping with us. We want to ensure your complete satisfaction with your purchase. Please review our refund and returns policy below:
- Refund Eligibility: 1.1 We accept refund requests within 30 days from the date of purchase. 1.2 To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging. 1.3 Certain products may be excluded from refund eligibility due to hygiene reasons or if they are explicitly stated as non-refundable at the time of purchase.
- Return Process: 2.1 If you wish to return an item, please contact our customer service team within the specified refund period to initiate the return process. 2.2 Our customer service team will guide you through the return process and provide you with any necessary instructions. 2.3 Please ensure that the item is securely packaged to prevent any damage during transit.
- Return Shipping: 3.1 The customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective product. 3.2 We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the returned item reaches us safely.
- Inspection and Refund: 4.1 Once we receive the returned item, our team will inspect it to ensure it meets the refund eligibility criteria. 4.2 If the item is deemed eligible for a refund, we will initiate the refund process. 4.3 The refund will be issued using the same payment method used for the original purchase, unless otherwise specified.
- Refund Processing Time: 5.1 The time required to process a refund may vary depending on the payment method and financial institution involved. 5.2 Once the refund is processed, it may take a few business days for the funds to reflect in your account.
- Exchanges: 6.1 We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item separately.
- Damaged or Defective Items: 7.1 If you receive a damaged or defective item, please contact our customer service team immediately, providing detailed information and any relevant pictures. 7.2 We will assess the situation and provide you with further instructions, which may include a return, replacement, or refund.
- Non-Refundable Items: 8.1 The following items are typically non-refundable unless they are damaged or defective: – Digital downloads or electronically delivered items. – Gift cards or vouchers. – Customized or personalized products. – Perishable goods or items with expiration dates.
- Changes to the Policy: 9.1 We reserve the right to update or modify this refund and returns policy at any time. 9.2 Any changes to the policy will be effective immediately upon posting on our website.
If you have any further questions or require assistance with the refund and returns process, please contact our customer service team. We are here to help and ensure your shopping experience is as smooth as possible.
Note: This policy is a general guideline and may be subject to specific terms and conditions outlined during the purchase process.